HomeGuard Incorporated

address: 58 Wright Brothers Ave, Livermore, CA 94551, United States
Phone: +1 855-331-1900
services: Service options: Online estimates, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,

category: Home inspector, Real estate agent, Roofing contractor
rayting: 4.6
site: https://homeguard.com/
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM
Saturday7:30 AM–4:30 PM

Name: M***** C******
Date: 2023-09-25 19:27:11
Rating: 5
Comment: Home guard had my clients roof report available the same day they did the inspection. As a real estate agent I appreciate the fast turnaround.

Name: D**** T******
Date: 2023-09-22 23:54:45
Rating: 5
Comment: Very knowledgeable, friendly, professional and quick turn around time on reports. Explained red flagged items in detail on the spot and was just overall amazing!

Name: G***** B******
Date: 2023-09-07 23:19:01
Rating: 5
Comment: HomeGuard inspectors are top notch... and theyre always on time. Appreciated!
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Name: C***** C*******
Date: 2023-07-03 20:19:14
Rating: 5
Comment: I ABSOLUTELY LOVE all of the HG field reps. They are always on-time, professional and all around nice guys!They are generous with their time and knowledge, sharing inspection information with me and or the home seller.I have used Homeguard for at lease 7 years solid - they are thorough and efficient.

Name: K******
Date: 2023-05-23 23:27:22
Rating: 5
Comment: Timely and Professional!

Name: S****** H***
Date: 2023-05-09 23:57:56
Rating: 5
Comment: Tammy was amazing! Great to work with and a pleasant to talk with! Tammy is very reliable and is very efficient with the services she provided.

Name: S****** N****
Date: 2023-03-14 15:54:16
Rating: 5
Comment: Tammy was amazing today. Very friendly and informative. Absolutely love her, she is super helpful and efficient.

Name: H H
Date: 2023-01-17 20:05:26
Rating: 4
Comment: It can be a long wait on the general number which is why I dont like using the number, Tammyshe was great help, professional and Ill work with hg more because I can get direct help from her.

Name: A** Z*****
Date: 2023-01-03 23:24:47
Rating: 5
Comment: Tammy Hokes was great!

Name: W**** M******
Date: 2022-12-06 00:05:52
Rating: 5
Comment: Tammy was great at helping me set up inspections for my client. She even suggested some inspections I didnt know HomeGuard did. Thank you. I appreciated the easy and professional way she scheduled these appointments.

Name: J*** C******
Date: 2022-11-22 16:05:06
Rating: 5
Comment: Tammy at HomeGuard is wonderful to work with! She is professional, helpful and kind. She is responsive and thorough and will go over and above when needed to get you the right inspector for the job. I highly recommend Tammy and HomeGuard.

Name: M****** K******
Date: 2022-11-21 16:11:52
Rating: 5
Comment: Tammy is amazing at her job, she is able to move quickly and get inspections schedule and reports out in record time. I appreciate Tammys sense of humor and great customer service skills, laughing while booking inspections is what makes task like this not feel like work. Thank you!

Name: T****** S****
Date: 2022-11-08 06:29:13
Rating: 5
Comment: Yes!!! This team is my go to for any and all inspections! They know their stuff, they don’t do the standard “we recommend you hire someone else to inspect this further” thing most inspectors do to pass on blame.They also can see stuff that’s hidden because they know the signs and I live that they point them out to teach me. I feel like I am being a great inspectors myself from learning. I can spot dry rot, termites, and section 1 now! 😂They show up on time, give a price for the job and can do repairs quick. I love them for inspections

Name: R***** B********
Date: 2022-09-20 22:01:12
Rating: 5
Comment: Tami is very professional and responsive. She heard my requirement and worked accordingly. It was a pleasure to work with her. Great quality person with utmost professionalism.

Name: V***** M*****
Date: 2022-09-19 15:37:57
Rating: 5
Comment: I want to give a big THANK YOU shout out to HomeGuard. HomeGuard has made my inspection process seamless for my clients. I used to call different vendor for the different inspections. Now...I make one call to HomeGuard for my home, roof, termite and sewer inspection and they make every effort to schedule all inspections at same time. I have written reports in timely manner. And the inspectors are great !! THANK YOU HomeGaurd.

Name: t** t*****
Date: 2022-09-15 16:23:31
Rating: 5
Comment: I’ve been doing business with HomeGuard for a while now and I told Tammy that I loved her enthusiasm, good attitude, great skills to do customer service. Thank You Tammy!

Name: A***** C*********** I**
Date: 2022-09-01 18:01:13
Rating: 5
Comment: As for the company itself I would rate it as 3 star but Kathrine Black who help and assisted me for the inspection was awesome. Now she gets a 5 star rating

Name: C***** W***
Date: 2022-08-25 15:49:08
Rating: 5
Comment: Tammy Hokes was awesome: so efficient and professional!

Name: F**** N******
Date: 2022-08-01 19:07:24
Rating: 5
Comment: As usual HomeGuard inspectors arrived on time, did a complete home inspection for my listing. I was really pleased to receive the reports on the same day!

Name: M******** N**************
Date: 2022-07-09 21:45:17
Rating: 5
Comment: Very professional, courteous and expert in his field!

Name: P******* D* C*****
Date: 2022-03-28 22:05:41
Rating: 5
Comment: Kane is great! Very responsive & knowledgeable.

Name: J***** B********
Date: 2022-03-03 18:34:00
Rating: 5
Comment: Good Morning:My name is Javier Im a real Estate Agent for Legacy Real Estate and Associates and I just wanted to express my Gratitude to a special Customer Service Representative Named Christiane Tilley not only was she a nice person to talk to but very Professional as well. She Listened to me every word and was very compassionate about my clients needs. And even gave them a price break cause they are 1st time homebuyers.So thank you so much Christiane for all your help and attention. When calling HomeGuard to order a home Warranty please ask For Christiane Tilley she will give you a 10 star Experience with a sense of humor to put icing on the cake..... :)

Name: G***** D*****
Date: 2021-12-25 15:15:01
Rating: 5
Comment: About five months ago my wife and I bought our first single family home in Hayward. HomeGuard performed the initial home inspection and found minimal issues with our home; However, as soon as we got the keys we found a missed termite colony and broken tiles that led to a leak in our kitchen. HomeGuards general manager promptly sent someone out to inspect the alleged missed termites, and found that they did indeed miss the termites. Homeguard paid for 66% of the cost, which my wife and I thought was far better than full cost ($3,000). A few months later our window started leaking. We also used them to fix parts of the roof that were noted on the home inspection report. A few months later another part of the roof began leaking. They sent a technician out who immediately stated that a water test would need to be done to determine the source of the leak. I was a little hesitant as no real inspecting was done, but I wanted to get it done. The next day they had someone come out and before doing the water test they examined the roof. It was found by visual inspection that the roof had 2 cracked tiles with no underlayment. As it was going to the rain the next day, I asked if they could put new tiles on. They said no, but could provide a temporary patch until it was rescheduled. While on Vacation HomeGuard was able to replace the tiles at a very reasonable price, and give my vacation some peace knowing that the roof would not leak.In short, I would use HomeGuard for repair work, but inspections are not a strength of theirs. Still worth five stars due to customer service, quick scheduling, and great pricing.

Name: K**** D*****
Date: 2021-12-24 01:34:16
Rating: 5
Comment: Accurate with information and we’re willing to reschedule to an appropriate time for my clients! Also provided inspection reports promptly after our appointment.

Name: V**** S****
Date: 2021-11-04 23:13:05
Rating: 5
Comment: My experience working with HomeGuard has been nothing but exceptional. Every conversation has been timely and what I expected. All the individuals that worked with have been just amazing.

Name: K**** G*****
Date: 2021-09-22 18:37:31
Rating: 5
Comment: Will use this company again. From scheduling, to inspection, to reports it was a great experience! Dominic was kind and respectful and answered all questions my client had before he left. Thank you!

Name: J***** P****
Date: 2021-08-07 08:38:00
Rating: 5
Comment: My experience with Anthony and Jene was exceptional. They were efficient, professional and prepared for any questions or concerns that I may have had about the process. I would definitely refer Homeguard as a resource for your inspection needs in the future.

Name: E**** S****
Date: 2021-07-05 22:06:44
Rating: 5
Comment: The inspectors were friendly, had a great sense of humor and thorough.

Name: J*** L****
Date: 2021-05-20 00:40:49
Rating: 5
Comment: Great Communication from the repair manager, Repair individuals were on time, professional and knowledgeable with the job at hand, courteous andAnd my opinion did a very professional job.

Name: E**** A*******
Date: 2021-05-11 21:26:45
Rating: 5
Comment: Concise, knowledgeable,patient and friendly

Name: F**** B*******
Date: 2021-04-19 21:21:37
Rating: 5
Comment: As a realtor working with HomeGuard has always been great. I was truly able to see how great their customer service was when I spoke to Curtis Reese. I was having trouble getting a report and Curtis was more than happy to help me troubleshoot what was going on and waited in the line as long as was necessary to confirm my receipt of the report. I appreciate his willingness to go above and beyond.

Name: G****** S*****
Date: 2021-04-06 17:51:53
Rating: 5
Comment: Working with HomeGuard was extremely pleasant! They are very responsive and each of the inspectors / repair people were knowledgeable, timely, and professional. I will certainly reach out to HomeGuard in the future for pest and roof work.

Name: P***** J***********
Date: 2021-01-30 19:07:58
Rating: 5
Comment: They were on time very professional and thorough.

Name: T**** K****
Date: 2020-12-15 21:34:55
Rating: 5
Comment: I worked with Josh Fishbone for our inspection and was very pleased with his service and level of professionalism. He was early to our appointment and was very informative during the whole process. Id highly recommend their service and Josh if you can request. Thank you again.

Name: M****** M****
Date: 2020-09-24 23:59:56
Rating: 5
Comment: Works seamlessly with clients, very knowledgeable and professional.

Name: S****** N*
Date: 2020-09-11 23:27:30
Rating: 5
Comment: Excellent service !

Name: M***** N*****
Date: 2020-08-26 02:12:07
Rating: 5
Comment: I spoke with Serena and Stephania at HomeGuard the most, and both were incredibly helpful and responsive. All of the other people that I worked with/spoke to were very helpful as well. I will definitely use HomeGuard’s services again in the future.

Name: K***
Date: 2020-08-25 17:05:36
Rating: 5
Comment: Cody & Scott showed up on time, were courteous/considerate, and did a great job on the inspection!!!Stephania took care of accounting, and got the receipt over quickly & efficiently. Ive used homeguard on several properties, and the results are consistent!Thanks guys,Kyle

Name: T**** C*******
Date: 2020-08-07 17:12:05
Rating: 5
Comment: HomeGuard folks came in and performed the scheduled section-1 repairs. They entire crew on both the days were on-time and professional, and clarified all my questions. Final payment was also made hazzle-free. Stephania Perez was very cordial, professional and quick.

Name: A*** M***
Date: 2020-07-29 23:58:18
Rating: 5
Comment: Good service, fast and efficient. I worked with Stephania Perez.

Name: D**** C
Date: 2020-07-28 16:24:24
Rating: 5
Comment: Great customer service with Stephania Perez

Name: J****** W*******
Date: 2020-07-28 12:25:39
Rating: 5
Comment: Tania Beltran was very polite, professional and understood my needs after a brief explanation. If need be I would choose her to assist me in the future.

Name: V**** F*****
Date: 2020-07-27 18:47:51
Rating: 5
Comment: Tania Beltran was extremely friendly, helpful, and knowledgeable in processing my payment. Also Spanish which is something very important for us.

Name: A**** M*****
Date: 2020-07-22 00:28:44
Rating: 5
Comment: Stephania Perez was very professional and quick to assist me. Thank you for the quick response.

Name: U*** P*****
Date: 2020-07-21 23:29:38
Rating: 5
Comment: I would like to especially thank Tania Beltran for getting inspection done in a timely manner and providing excellent service.

Name: J**** G********
Date: 2020-07-14 21:36:39
Rating: 5
Comment: Clifford was easy to talk to and very professional. He made magic happen and got all my inspections scheduled even though there was limited availability. Homeguard is lucky to have someone with such exceptional customer service!

Name: G A*******
Date: 2020-07-11 16:03:57
Rating: 5
Comment: Office is accessible even on weekends. Courteous and helpful and knowledgeable are Brenda and Cliff.

Name: M**** T***
Date: 2020-07-02 02:10:28
Rating: 5
Comment: I have been working with HomeGuard for years and am very happy with the service. The customer service is top notch and I have had a great experience with a billing representative, Stephania Perez. She is very helpful and responsive. You are in good hands working with HomeGuard.

Name: V***** U******
Date: 2020-07-01 00:16:20
Rating: 5
Comment: Had a very good experience with Home Guard.I had to re schedule couple times, due to various reasons.But they were calm, very responsive and cooperative.Will surely use them more and refer them too.Thanks,Varsha Upadhye

Name: J****** V*
Date: 2020-06-30 18:54:27
Rating: 5
Comment: Clifford and Kristy were very responsive and got us in for a last minute home inspection!

Name: O********* R***** G****
Date: 2020-06-29 21:22:25
Rating: 5
Comment: I have ben Dealing with Brenda Munoz, in the accounting dept , she has been a pleasure to work with , professional, courteous, always trying to accomadate my co. requirements and trying to resolve any Issues! , a tribute to your Co. i have ben dealing with Home Guard for over 10 Yrs , and Staff like Brenda is the primary reason ! Thank you Brenda!

Name: J*** V*
Date: 2020-06-25 02:25:59
Rating: 5
Comment: I have been using HomeGuard services for the past two years. Theyre very knowledgeable and details with their inspection report.Good customer service and we get report the same day or the very next day. Getting the report back quickly is a plus, because buyer have an advantage to get the seller to fix the problem before the contingency period or price negotiation.

Name: E*** I********
Date: 2020-06-25 00:14:29
Rating: 5
Comment: I always suggest HomeGuard to my Clients for their home Inspections . They are professional and provide in-depth reports that are easy to read and understand. Jill Guenza , HomeGuards representative In our area , is very Knowledgeable , Courteous and Professional. If you need Home Inspections, Roof , Pest and Whole House , Call HomeGuard.

Name: P******* H*******
Date: 2020-06-24 22:37:15
Rating: 5
Comment: Tania beltran

Name: S**** C****
Date: 2020-06-24 21:51:59
Rating: 5
Comment: I have worked with Jill Guenza and she is great to work with. She is professional and responsive.

Name: K******* M*****
Date: 2020-06-23 20:42:25
Rating: 5
Comment: Tania Beltran was super friendly, efficient & helpful on the phone.

Name: C****** L******
Date: 2020-06-20 03:52:02
Rating: 5
Comment: Customer service and ability to schedule on tight timeline was impressive.

Name: D*** H*****
Date: 2020-06-18 22:25:28
Rating: 5
Comment: Clifford Wallace provided excellent, professional service today when I called to make an appointment for a home inspection. Great first impression.

Name: B** A*******
Date: 2020-06-12 23:06:36
Rating: 5
Comment: Excellent customer service with Clifford and also with Kristy getting me an early time for inspection, would use them again and again.

Name: R**** V*****
Date: 2020-06-11 16:56:22
Rating: 5
Comment: I love using them, and having re-inspections, they are on my speed dial for inspections and I love the record keeping on each property. You can call in and request old reports if authorized and helps in knowing where to look at homes and the needs of each property. Clifford Wallace you were awesome today!

Name: N**** P****
Date: 2020-06-02 18:53:13
Rating: 5
Comment: Great experience. Had to make some last minute changes to a appointment and Jill Guenza went above and beyond to ensure all parties were taken care of and rescheduled appointment for a later time. All worked out well. Thanks Jill!

Name: L**** H*
Date: 2020-05-31 07:21:58
Rating: 5
Comment: Thank you so much, Susan Wilmore.

Name: C******** R*****
Date: 2020-05-28 00:20:55
Rating: 5
Comment: It was a please working with Homeguard. We are provided with a great experience every time.

Name: L*** B****
Date: 2020-05-18 14:17:59
Rating: 5
Comment: Kudos to Jill Guenza, my HomeGuard Sales Rep! She goes above and beyond to be sure that my needs are met when I need help with anything, from making appointments to after close of escrow issues. No company is perfect all the time, but the way the company responds and handles bumps in the road is critical. Jills customer service is over-the-top and she makes me feel valued and respected.

Name: J*** V*****
Date: 2020-05-15 18:28:27
Rating: 5
Comment: Jill Guenza is a rockstar. Always enjoy working with a professional.

Name: P**** D******
Date: 2020-03-07 02:06:43
Rating: 5
Comment: Carlos was excellent and very helpful in re-scheduling a Home Inspection to accommodate my very tight timeline. I am very grateful!

Name: T j** G*****
Date: 2019-11-12 17:40:13
Rating: 5
Comment: CJ was fantastic. Overall effective , honest, and willing to answer any questions. Highly recommend CJ !

Name: S***** K****
Date: 2019-10-24 19:49:50
Rating: 5
Comment: HomeGuard always delivers! Clifford Wallace & Katherine Black really saved the day today. Working on a very short time frame, extremely short notice, and totally booked but these fine folks went out of their way to make things happen! Thank you for working around my clients needs!

Name: T**** C N*****
Date: 2019-10-16 23:49:26
Rating: 5
Comment: HomeGuard has always handled my requests promptly and helped explain inspection items to my clients in an honest professional manner.In particular, Clifford, has gone above and beyond when I’m in need of a rush appointment or report. I’m truly grateful for his skills and attention to detail.

Name: M**** L****
Date: 2019-10-14 23:47:52
Rating: 5
Comment: Always good help and on time. Customer service from Clifford Wallace was the best! Help me schedule the date and time I needed.

Name: J** H
Date: 2019-10-11 05:49:04
Rating: 5
Comment: Great service from Kelly Koch. Such a pleasure dealing with great customer service everytime I call in.

Name: r******* m**** f****
Date: 2017-08-24 05:20:43
Rating: 5
Comment: I love using Home guard! They are my #1 to go to company for inspections. They always find ways to pencil me into the schedule of inspections.