HomeGuard Incorporated

address: 1767 Tribute Rd # A, Sacramento, CA 95815, United States
Phone: +1 855-331-1900
services: Service options: Online estimates, On-site services,
Accessibility: Wheelchair-accessible car park,
Planning: Appointment required,

category: Home inspector, Real estate agent, Roofing contractor
rayting: 4.5
site: https://homeguard.com/
Monday7 AM–6 PM
Tuesday7 AM–6 PM
Wednesday7 AM–6 PM
Thursday7 AM–6 PM
Friday7 AM–6 PM
Saturday7:30 AM–4:30 PM

Name: S******** G*****
Date: 2023-09-22 18:30:41
Rating: 5
Comment: I had HomeGuard called out on a home I was in contract to buy. The property inspector Brian Ellis was very professional and thorough, catching items I didnt notice when I first saw the home. He went through the ipad summary with me at the end. Overall, great inspection and communication!

Name: R*** g***
Date: 2023-09-22 00:20:44
Rating: 5
Comment: Janell Mccallun provide me with exceptional customer service and has made ordering inspection and repairs as easy as it can be. she is always there to answer any questions i have and has helped me with complicated situations! thank you so much for being available and eager to help.

Name: C***
Date: 2023-08-10 21:39:29
Rating: 5
Comment: Today I had my first Home, Pest, and Roof inspection. I was nervous as I wasn’t sure what to expect, but CJ, Andrew, and Daniel were the perfect people to have done it. They were on their A game and were very communicative and friendly. I would highly highly recommend them to anyone else, they won’t let you down!- Cole Robertson, RE/MAX Gold
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Name: B********
Date: 2023-06-22 05:01:28
Rating: 5
Comment: Unless I am working in an area where they do not service, I never consider any other company because HomeGuard is the gold standard in fast, professional, and quality service. From the moment I call to schedule an inspection, I am always treated with the most respect and friendly attitude. I have never had any problem in scheduling in a reasonable time. The inspectors are always very professional, specially if the sellers or buyers are present during the inspections. The reports are easy to understand and completed within 24 hours of the inspection.

Name: J**** H
Date: 2023-05-22 18:32:15
Rating: 5
Comment: What wonderful customer service! Katherine Black was so professional and at the same time very personable, warm, and welcoming. She was able to get my clients inspections scheduled beginning the next day. Looking forward to having the same great experience with HomeGuard inspectors! Thank you

Name: S****** R***** G****
Date: 2023-05-10 17:08:41
Rating: 5
Comment: Always a pleasure working with the Home Guard team!

Name: M*** B****
Date: 2023-02-01 04:01:30
Rating: 5
Comment: The team came out for our home inspection and it was very thorough . The inspectors explained everything that needed to be done and we got our report very fast. I would recommend this company.. I was very satisfied and will use them again.Mary

Name: G***
Date: 2023-01-07 16:50:45
Rating: 5
Comment: Kathy from the Las Vegas office cheerfully helped us out during a plumbing emergency. She pushed the case to get a follow up request for service approved expediently after the service vendor wasnt able to fix the problem on the first trip out. Were very grateful for her extra help. So far weve had great luck using this company for both inspection and warranty claims services.

Name: X**** M******
Date: 2022-10-06 22:31:16
Rating: 5
Comment: Super happy with my buyers inspection that was done today. The inspector Anthony was very friendly, thorough and knowledgeable! He was very professional he even waited a little while for my client to get there to explain to him what the inspection report would have and answer any questions. Totally recommend a very professional company 👍🏼

Name: M****** M********
Date: 2022-09-27 01:57:46
Rating: 4
Comment: Just want to say that two of their technicians went above and beyond to help us out. Daniel Hatch and Jacob Campos are excellent technicians.

Name: K******* R*****
Date: 2022-08-24 17:49:10
Rating: 5
Comment: HomeGuard provides excellent service, very knowledgeable and professional. I love the ability to have both home and termite inspections taking place on the same day and at the same time.

Name: E******** G*****
Date: 2021-09-30 03:05:15
Rating: 5
Comment: Home inspections, termite and Roof

Name: G*** C****
Date: 2021-09-14 17:29:59
Rating: 5
Comment: Three inpections were completed for my buyers on 9/13/21, the inspectors were professional in every manner.

Name: I***** W****
Date: 2021-08-29 03:38:46
Rating: 5
Comment: I highly recommend HomeGuard for all inspections and Inspector Cesar provided valuable knowledge on inspections.Thanks Cesar.

Name: B**** M****
Date: 2021-08-13 17:06:32
Rating: 5
Comment: I recommend HomeGuard to all of my clients for inspections. Theyre quick to schedule, the inspectors are knowledgeable, and the value package for inspections is a great deal.

Name: m t*
Date: 2021-07-30 00:20:47
Rating: 5
Comment: Regan Pareira was very thorough on his inspection, answered questions without hesitation. Very kind and professional! He is my go to home inspector..

Name: D**** C******
Date: 2021-07-14 22:59:51
Rating: 5
Comment: I have been using HomeGuard as a Realtor since 1998. They are consummate professionals and go the extra mile for their customers. I highly recommend their services!

Name: K**** E* H*****
Date: 2021-06-19 05:56:20
Rating: 5
Comment: Homeguard has been great for me. Theyre timely and easy to schedule. Theyre not weeks out life other inspectors.

Name: R** B******
Date: 2021-04-21 15:15:18
Rating: 4
Comment: Update 4/21 I have to say that after a rough run Jessica at HomeGuard reached out and made things right. She was extremely kind apologetic and understanding. She also assured me training was being provided to the accounting team. Thank you Jessica for doing a wonderful job taking care of customers.Let me start off by saying that my interaction with this company started off fantastic. I ordered a HomeGuard Home/Roof/Pest inspection through the recommendation of our Realtor. The inspectors where fantastic! Knowledgable and provided quotes on work that needed to be done. We were so happy with them and the service we received we were going to give this company the work they quotedThis is where it all went downhill. In order to save $50 I elected to pay for the inspection directly rather than have it billed to our escrow account. I went home that evening and used the companies website they use a third party processing company to do this. I work in payment gateway and processing so this was not unusual. I entered all my payment info and submitted my order. I was then presented with a white blank screen. Okay I know there are payment glitches so I checked my bank account and I saw the charge for $615.00 to HomeGuard. I know this could be just a temporary hold so checked it the next day and funds were deducted. Cool. Done.Thats when the companies collection team was activated. First calling my realtor then calling me. This team is a brash and at times extremly rude. They kept insisting that my payment was declined. I provided several documents showing them it was not. As Im sure you all know home buying is a crazy expensive time not to mention in the middle of a pandemic. Stress is high and you are spending a ton of money. I know working in payments this money was deducted and sitting in a pending batch somewhere it was certainly not in my bank account. A simple call to the processor would have resolved this. I was really trying not to request a charge back as I didnt want to be out an additional $615.00 with a long road of possibly not seeing my original money returned however this is what I ended up doing because the collection specialists would not just make a call. When the last one called and I confirmed the payment was made and they received it. There was no apology no thank you no anything. I want to remind you that this company was going to get $30,000 worth of quoted work from us. They lost that sale. I even attempted to reach out to the owner with no reply. Great team of inspectors here but I feel the office staff needs training on how to better deal with customer issues. It was really disappointing to feel you found a great company to work with on several long term project and it go sour so fast. I hope this helps you.

Name: A***** M****
Date: 2021-04-15 17:34:35
Rating: 5
Comment: I have used HomeGuard several times for my home inspections and have always been very satisfied with their service. Their inspectors are always on time, and they are courteous and respectful. They let me know what they are going to do, and then they explain their findings in a way that everyone understands. The area account manager, Charles Baker, is very knowledgeable about the services they offer, and is professional as he works with local real estate agents, and others in our industry. He is a credit to HomeGuard, and a joy to work with.

Name: R** S****** J*
Date: 2021-04-10 17:48:23
Rating: 5
Comment: Joseph wore PPE and followed COVID-19 directives. I would definitely use them again for my Real Estate business. Thanks Joseph!

Name: k**** M*****
Date: 2021-04-08 16:39:11
Rating: 5
Comment: Great service and quick and easy I would highly recommend this company

Name: W**** Q****
Date: 2021-03-11 16:24:25
Rating: 5
Comment: I used this company for a few times. I am happy with all their judgement on the properties. Their inspections are accurate and very detailed. They find every tiny problems for home owners. I appreciate their wonderful work.

Name: C******* S**
Date: 2021-03-01 23:48:23
Rating: 5
Comment: We used Home Guard for a pre purchase inspection. We only had 4 days to work with and Katherine Black made it happen I called her Wednesday afternoon Friday morning had the roof inspection Friday afternoon the termite inspection and Saturday morning the home inspection. All done with time to spare.Ask for Katherine Black

Name: P***** M****
Date: 2021-01-26 20:59:16
Rating: 5
Comment: Jenelle has been a big help with being responsive with any questions or needs I may have. Highly recommend!

Name: R** W***
Date: 2021-01-22 22:37:41
Rating: 5
Comment: Professional, fast turn time

Name: M*** C*****
Date: 2020-11-08 22:13:55
Rating: 5
Comment: Jenelle McCallum is an amazing manager and clearly cares about the agents as well as client experience. I highly recommend Homeguard!!!!!

Name: d***** s****
Date: 2020-10-16 05:00:27
Rating: 5
Comment: HomeGuard inspectors are very professional and the deliver on time.

Name: T**** S******
Date: 2020-10-06 20:25:51
Rating: 5
Comment: I have been using Homeguard for years and I have not had 1 bad experience with them. They are friendly, professional and I get the reports quickly. They take the time to explain the reports to the buyer and answer questions. I also give my buyers a few choices when I am asked for inspection companies and 9 out of 10 chose Home Guard because of the all in 1 service and the discount when ordering the roof. 10 of 10 for me..

Name: C**** C********
Date: 2020-09-22 02:01:12
Rating: 5
Comment: I am a Sacramento Realtor and will continue to use HomeGuard for my home, termite and roof inspections. I understand they will soon offer sewer line inspections as well. I love this company. They are quick and thorough. The office staff is courteous and answer any questions super quick.

Name: M***** G********
Date: 2020-08-29 20:08:18
Rating: 5
Comment: Fast informative love this company

Name: A**** H***
Date: 2020-07-02 22:35:31
Rating: 5
Comment: Cesar Sarellano is an excellent Termite Inspector. He was ahead of schedule, well organized and skillfully executed his work. I appreciated the very high touch service and explanations of the report he provided me and my clients.

Name: E* Z**
Date: 2020-06-26 18:52:00
Rating: 5
Comment: Walk through with buyer, explain all the findings, and patiently answer all the questions!

Name: A**** W******
Date: 2020-06-17 06:49:21
Rating: 5
Comment: Charles Baker provides top notch service! I love Homeguard and so do my clients! Great home warranty coverage! Highly recommend!

Name: A***** M***********
Date: 2020-06-04 04:17:39
Rating: 5
Comment: Absolutely love this company and all their professionals, especially my local Rep. Charles Baker!! Charles has such a sunny positive attitude and so eager to always help.

Name: F******** J******
Date: 2020-06-03 20:49:19
Rating: 5
Comment: I have utilized HomeGuards services on several properties and they have always been thorough and speak to my clients in a way that they can understand without being overwhelmed. Their Rep, Charles Baker III, is very responsive and is willing to go to bat for you and your clients. Real Estate can have difficult situations that arise, but HomeGuard helps make it an easier process!

Name: J******* C***********
Date: 2020-06-02 23:25:40
Rating: 5
Comment: Charles Baker with Homeguard to so great to work with. He is professional, responsive and super fun to be around!

Name: E S
Date: 2020-06-01 22:44:14
Rating: 5
Comment: Charles Baker is my go to man for Home Inspections! He is available when I need him in this fast moving business. His work is thorough, efficient and his price to value is excellent. You will be very happy you chose Charles to take care of all your Home Inspection needs. Highly recommended!!

Name: R**** M**** J*****
Date: 2020-05-29 19:20:14
Rating: 5
Comment: Charles Baker is most attentive! A great asset to the business.

Name: L*** G*****
Date: 2020-05-29 19:16:05
Rating: 5
Comment: I have a big shout out to your Local Sales Representative for Benicia-Vallejo, California- in Solano County. Charles Baker III is the best. And as a Realtor myself, I know the value of a good sales rep. These are people that actually take care of all of your customers service needs so you dont have to. And He made my job very easy. He did a fabulous job explaining the products and new services that HomeGuard has out now and I would highly recommend this company and especially this person for all Realtors to reach out to you.

Name: R***** L**
Date: 2020-05-29 18:36:04
Rating: 5
Comment: Charles Baker has been a delight to work with. Always responsive to questions and resolving any issues.

Name: T***** K****
Date: 2020-05-26 23:45:35
Rating: 5
Comment: Charles Baker is a true rock star! He is absolutely fabulous to work with, and his company, HomeGuard exceeds all expectations. As a professional realtor, it is extremely important for me to be able to rely on the companies and the people I work in conjunction to without hesitation. From the value, to the exceptional services offered, to the expertise and professionalism Mr. Baker brings to the industry, I joyfully recommend him time and time again! Thanks Charles, you are the best!

Name: D****** T******
Date: 2020-05-26 19:28:21
Rating: 5
Comment: HomeGuard goes above and beyond with their level of customer service! Charles Baker has been especially helpful and I appreciate his honestly and reliability!

Name: E**** S*****
Date: 2020-05-26 18:24:01
Rating: 5
Comment: Charles Baker is amazing! He is always so professional and has a positive attitude. He cheers up my day every time he comes into the office. Charles is very knowledgeable and helpful! He goes above and beyond to make us feel appreciated. He is the best!!!

Name: E******** R*** Z****
Date: 2020-05-22 18:54:34
Rating: 5
Comment: I loved pulling up 10 minutes early for the appointment and all three HomeGuard vehicles were already parked out front. The inspectors were courteous and thorough. Thank you for being there for us even during a global pandemic.

Name: T**** A*******
Date: 2020-05-15 19:03:57
Rating: 5
Comment: Arif Baig was wonderful. He was very knowledgable. Explained everything to my buyers that was on the report. He was very thurough with his inspection. As a Realtor I depend on my inspectors to be spot on with my clients inspections. Home Guard has been my company for all inspections and home warranties for 12 yrs I am so happy with their service and professionalism.

Name: D**** W******
Date: 2020-05-14 23:09:00
Rating: 5
Comment: The Sales Rep for this company is a genuine professional. He calls on the office weekly (prior to COVID 19) but continues to call to see if there is a need for Home Guard services. Kudos to Charles Baker!

Name: C**** J****
Date: 2019-10-28 23:00:11
Rating: 5
Comment: Casey Clay from HomeGuard is a trusted colleague for pest inspections and home warranty products. Always professional and always good to her word!

Name: L** X****
Date: 2019-10-25 20:22:42
Rating: 5
Comment: HomeGuard makes scheduling inspections super easy and efficient. They’re a one stop shop providing home, pest and roof inspections. Ken Kelley is my preferred inspector and he always does a thorough job and explains any findings in an easy to understand manner for my clients. Casey Clay is my sales rep and she is always just a simple text or call away. She responds quickly and when I need to put in an order in a hurry, I just send her the address and she take care of it. She offers exceptional customer care and makes me feel valued.

Name: M*** V*
Date: 2019-10-24 21:44:14
Rating: 5
Comment: Homeguard is always accommodating when I need to book inspections. As a realtor, I rely on them regularly to get my job done. I can usually book inspections next-day no problem.Shoutout to Arif Baig who I’ve worked with regularly. Arif is very knowledgeable and a pleasure to work with.

Name: r******
Date: 2019-10-18 16:19:57
Rating: 5
Comment: Rosa Ceja exemplifies what one would like to find when calling a company for information and help. Her pleasing and pleasant phone personality instantly makes one comfortable in explaining their needs. She exemplifies one who listens to the customer and in the best possible way, seeks to meet that need. thanks Rosa!

Name: J****** S***********
Date: 2019-10-16 22:21:39
Rating: 5
Comment: Im a Realtor and whenever possible I use Casey Clay at Homeguard. On multiple homes now I have used them for myself. When something has gone wrong I know that this company has done the right thing to ensure I was taken care of within the agreed coverage option. To be expected, sometimes items arent covered but they were clearly outlined beforehand. I was always treated with respect and integrity in every situation. More often than not they have covered the few occurances Ive had. I know from clients and family that they have really been saved big time from otherwise large issues thanks to Homeguard and their coverage. I always advocate for my clients to give or receive a home warranty, and when I do its always Homeguard because in my opinion they have always treated myself and my clients right and their leadership takes accountability and follows up. I dont believe it gets better than that. I also had an experience with their inspector Arif, he was very diligent, calm, professional, and i feel an excellent inspector.

Name: D****** R******
Date: 2019-10-08 21:29:47
Rating: 5
Comment: Clifford Wallace did a great job making my inspections happen . He was quick and efficient!THANK YOU

Name: i***********
Date: 2019-09-28 13:51:22
Rating: 5
Comment: I have used HomeGuard twice - once for a home I purchased, and once for a home Im selling. My experience on both occasions was GREAT! Coincidentally, the home inspector on both, was Arif Baig, who was AWESOME!! Arif was thorough and fair! Although there were some minor issues on both homes, I was very impressed by Arifs professionalism, ethics, and integrity! I highly recommend HomeGuard, and especially Arif for any home inspections - I would absolutely use them again!

Name: G* N******
Date: 2019-02-13 00:12:08
Rating: 4
Comment: *revised*Im revising my review due to contact with the sales manager Jessica. Her service was great and she was able to.provide me with extra details! Awesome follow up. Thank you!i would give 0 stars if possible. Im mad that I actually have to choose one. This company is the worst ! Please save yourself a headache and do not use them. We received a home inspection in May 2017 we went over our Escrow charges and see the home inspection was billed through escrow for $395. A year later we get a notice saying they sent us to collections for $165 for some other inspection report they said they preformed on the property. We never received the other report and we didnt know this other report was completed. The company then tells us all reports are billed to the homeowner. Well it would be nice if they would at least insure we received these reports or at least were the party to order them since they state we are ulitmately the responsible party. From a consumer standpoint this just seems fraudulent and not best practice. I feel that this company is taking advantage of First Time Home Buyers or maybe because we are hispanic.

Name: P*** W*****
Date: 2017-07-07 21:38:16
Rating: 4
Comment: Professional, thorough and timely. helped tremendously make sound decisions with good inspection reports.